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Troubleshooting Email Deliverability Issues

Here is an example of Mark troubleshooting an email deliverability issue presented to him by a client’s email.

The video can be viewed by clicking here.

Mark followed that up with this video to the client, offering him the ability to upgrade to WP SMTP Pro. No one assigned blame, yet we offered a solution; that is the important thing to note. Click here to view.

Setting up a Google Workspace: SPF, DKIM and DMARC Records

Once you get the Google Workspace set up, you will need to add TXT records to the domain to improve email deliverability and prevent spoofing. Google will send an error message if you do not.

After working with Google support, I got some clarity on the records.

SPF Records

Reference this help article: https://support.google.com/a/answer/33786?hl=en&ref_topic=9061731&sjid=6887155437240596817-NC

Here is an example from websitesmadewithlove.com, which includes MailChimp, a screenshot and then some code after:

Name: websitesmadewithlove.com.

v=spf1 +mx +a +ip4:165.22.233.249 +include:_spf.google.com +include:relay.mailchannels.net ~all

Here is a more basic option for Google Workspace only:

v=spf1 include:_spf.google.com ~all

DKIM

You need to follow this help article: https://support.google.com/a/answer/174124?src=supportwidget0&hl=en&authuser=0#dkim-create-key

You will have to generate the key; always do the smaller character length, 1024, so it doesn’t split. It takes 48 hours to authenticate, don’t forget this crucial step.

DMARC

Here is the Google help article: https://support.google.com/a/answer/2466580?hl=en&ref_topic=9061731&sjid=6887155437240596817-NC

This one is pretty simple but cant be done until DKIM is authenticated.

Ad the TXT record as shown below:

Name: _dmarc.insertyourdomainhere.com.

TTL: 3600

Type: TXT

Record: v=DMARC1; p=none;

Discover What Drives Google Ads & Pmax Success (dba Platform) August 29, 2024

  • Google has tons of data, they are better at targeting than we are
  • Pmax does not use keywords ( just search themes )
  • TIP: vertical videos in Pmax are super good for converting mobile users.
  • Pmax generally casts a wide net, then zeros in on targeting the correct people. This can make some people impatient because they see a wild start and feel they are wasting their money, but it takes 4-6 weeks for Pmax to learn the market.
  • dba Platform is able to break down each Pmax channel (display, search, maps, etc) so you can see what area is performing the best. Otherwise we can only see “cross network” on GA4, so this is a selling point for dba

When you make a major change within the first 6 weeks, does it extend the learning period? Yes, it does extend it. In general its 4-6 weeks.

How can you promote on Google Maps? Pmax Campaign

Top Pmax Mistakes (and fixes)

  1. Mistake: only using one campaign type
    1. Pmax isn’t everything.  Pair it with a search campaign (don’t replace search, have both). Text campaigns are better for branding and specific terms.
  2. Mistake: not using exclusions
    1. Use content suitability and placement exclusions
    2. ensure content suitability is set to “standard”
    3. You can do up to 65000 keyword exclusions. dba has a list they use automatically for most accounts.
  3. Mistake: not telling Pmax who your customers are
    1. Use search themes and audience signals
    2. You can upload customer lists, but you need 1000. Once you reach 1000, it unlocks customer acquisition, which helps Google target new people based on the qualities of the people in the list.
  4. Mistake: not assigning values to conversions
    1. Use ROI
    2. Conversion value rules can help bid up or down for certain devices, locations, and audiences
  5. Mistake: No visibility in your inventory
    1. use custom labels with attribute rules
    2. Maintain at least 50 products per listing group to ensure visibility and performance. Google prefers big lists.

Can you exclude channels? For example, a funeral home doesn’t want to remarket or push death on ads.
This is tricky, but you could get around it by omitting certain assets (like video). Pmax learns, so another channel might be a better choice. Also check insights to help guide you.

If you repeat search terms is it good or bad? For example, “nanaimo plumber” vs “plumber nanaimo”
Google feels it is the same, so no need to repeat.

Can you reduce Pmax spend to allocate more towards certain listings? If you strip out assets and put in exclusions, you can push the spend towards other things. There is also an option to opt out of video, but you need to contact Google.

Is it better to tweak a Pmax campaign weekly or do large changes and sit back and wait for results? It is better to wait, but you can use experiments (45-60 days) to help with decision making.

If you want to direct users to use a form on your website, is it better to set up conversions as form submissions (GA4 event) or use page views? Use GA4 key event with a value, set as primary. You can make a 2nd conversion for page views. Look at bounce reports.

 

If you are running Google Ads, consider FB and Microsoft. Microsoft users tend to be older, have higher household income, and competition is generally lower than Google.

How to set up a new Google Ads campaign

Video link

Must be logged in to Wiki to access due to sensitive info.

Nice/Need to know ahead of time

  • Customer’s name, contact info, address, and credit card information.
  • Access to the New Content Questionnaire (check client drive)
  • Preferred list of keywords (usually in New Content Questionnaire, but can be found elsewhere. This will not always be available)
  • There are two “views” on Google ads, express or a more complex one. If given the choice, choose the complex version.
  • Google Ads has a hierarchy with “Account” as the top level. Account -> Campaign -> Ad Groups -> Ads
  • You can set the budget and geographic location at the CAMPAIGN level.
  •  The more ad groups you have, the more the budget gets diluted. You also want to have no more than 20 keywords per ad group.
  • Keywords come in three types: broad match, phrase match, and exact match.
    • broad: homes for sale ladysmith
      • can get stuff you don’t want, like garage sale, ladysmith barbershop, etc because it searches each term individually
    • phrase: “homes for sale ladysmith”
      • More flexible and refined than broad, this will also show for “houses for sale ladysmith” (home/house) and other variations. (RECOMMEND TO USE THIS TYPE)
    • exact: [homes for sale ladysmith]
      • This is exact so if someone actually types “homes for sale IN ladysmith” this will not show up.

Step 1: Create an Account

ads.google.com

If the $600 promo is still on, click the link to sign up that way. It might be a bit hidden on the front page.

Step 2: Create Payment Profile

Most of these are self-guided, but pay attention to these key areas:

  • Change primary contact to client.
  • For the two questions about Google Ads reaching out for tips or advice about promos, select NO

Step 3: Get Organized with Keywords and Outline

Write out an outline for each ad group and what kind of keywords will go into each one. Since you’ve selected the geographic location already, these don’t necessarily need to line up with specific locations.

Step 4: Create a New Campaign

Objective: “website traffic”

For type, “search” is usually chosen.

Performance Max is AI-driven and a new feature. We may use this more down the road.

Goals: page view

Campaign name: Who | Campaign Name | Type | Date
Example: Loralee Burns | Buyer | Website Traffic | OCt 23/23

Enhanced conversions? Leave it on, it is a new feature.

Step 5: Bidding

Focus: clicks (or conversion). Don’t set target cost.

Customer acquisition: leave turned off “only bid for new customers”

Step 6: Additional Campaign Settings

Search and display networks = ON

Locations. “enter another location” and add it in.

Location options: Choose “Presence or interest”
The “interest” part means that someone looking for a house to buy in Ladysmith can see your ad if they are viewing from Edmonton. They have the intent.

Exclude French language.

Audience segments “in market” means Google knows they are looking for it (they are “in the market).

Targeting or Observation: Choose Observation

Broad match = OFF

More settings – no end date or schedule, no URL options

Step 7: Create an Ad Group with Ad

Use campaign builder for the URL.

https://ga-dev-tools.google/campaign-url-builder/

Source: google
medium: wmwl
name: ad group name

The “Display Path” is a fake one just for appearances.

Paste your keywords, add phrase match quotes if relevant. Do not upgrade to broad match (can do later if needed).

Fill out the headlines and pin them.
1st position = What it is or keyword
2nd position = Benefit
3rd position = CTA

Creating headlines and descriptions can be time consuming. Use information from the New Content Questionnaire to fill in some gaps.

Fill out as many extensions as you can for Sitelinks and Callouts. A sitelink can be other pages on their website (about me, contact, etc). Write more for the person than a search engine. Callouts add to the description. There are also promos, prices, etc. “Call” is a good one to add as well.

Step 8: Set budget and complete

We usually do $10/day but this will vary client to client.

Step 9: Review and Tweak

Once it is all working, check back and twae