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website has a critical issue – what to do!?

Written by WMWL Support on . Posted in Troubleshooting.

This is how I approach troubleshooting this sort of thing.

If you cannot log in, go via cpanel

  • rename plugin folders one by one and refresh the site to see if it works. this helps identify which plugin is the culprit
  • check plugin requirements, might need to update php or wordpress version
  • make sure the theme is up to date
  • check error logs
  • turn on the debugger and check that if you can
  • Gemini is your friend

 

 

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

Website has a critical error (yootheme 5)

Written by WMWL Support on . Posted in Troubleshooting.

For this specific case with yootheme 5, flart studio, and herzog..
I feel like we are going to see this on other sites so this is what i’d try if it comes up again:
  • check php is 8.2
  • update flart studio plugins
  • if you see wp rocket stuff in the error log, it isn’t wp rocket thats the problem, so try deactivating the herzog plugin
  • also make sure yootheme is up to date
I log into cpanel and rename the plugin folders by adding a number at the end, refresh the page, and see if it comes back to life. If it does, I rename the plugin folder back to what it was (it’ll still be deactivated) and then try to upload a fresh version overtop.

MEC modern events calendar doesn’t work on mobile

Written by WMWL Support on . Posted in Troubleshooting.

  • you cannot duplicate the same shortcode on the same page. It is an ID so it only works once.
  • so, you need a new calendar that’s just for mobile view. The full calendar view does not work. “Calendar/Monthly” view is perfect for mobile. “Full Calendar” is good for desktop.

Troubleshooting Email Deliverability Issues

Written by Mark Beuerman on . Posted in Gmail, Troubleshooting, WordPress, WP SMTP.

Here is an example of Mark troubleshooting an email deliverability issue presented to him by a client’s email.

The video can be viewed by clicking here.

Mark followed that up with this video to the client, offering him the ability to upgrade to WP SMTP Pro. No one assigned blame, yet we offered a solution; that is the important thing to note. Click here to view.

Form doesn’t work

Written by WMWL Support on . Posted in Troubleshooting.

Things to check:

  • Is recaptcha enabled directly on the form?
  • Do you have recaptcha keys set in place?
  • Is WP Rocket on the site? If so, see screenshot below.

Ensure the following setting on WP Rocket is unchecked. Other JS settings may also interfere with loading the form properly.

wp rocket settings